Purchasing Support Center
Purchasing Support Center
Find ordering, artwork, proof, samples, pricing, minimums, production, rush, shipping, delivery, purchase order and tax-exempt guidance.
How to use this page: Choose the guide that matches the operational question, then confirm product-specific terms in writing before purchase or implementation.
How to Order
Learn how to request recommendations, submit artwork, approve a proof, confirm payment and receive custom apparel or promotional products.
View GuideArtwork Requirements
Prepare vector logos, transparent raster files, fonts, colors and production artwork for custom printing, embroidery and promotional products.
View GuideRequest a Sample
Request a blank, decorated or pre-production sample when available and understand sample cost, freight, approval and production limitations.
View GuideFree Digital Mockup
Request a free digital mockup to review product, logo placement, approximate scale and presentation before approving custom production.
View GuideDecoration Methods
Compare DTF, screen printing, embroidery, engraving, UV, pad printing, full-color digital printing and sublimation for custom products.
View GuideProduction Turnaround
Understand how artwork, proof approval, inventory, decoration, quantity, packaging, shipping and seasonality affect production turnaround.
View GuideRush Order Policy
Review eligibility, cutoff, artwork, inventory, rush fees, proof approval and delivery requirements for same-day and expedited custom orders.
View GuideShipping & Local Pickup
Review nationwide shipping, San Diego pickup, address requirements, transit estimates, inspection and delivery responsibility for custom orders.
View GuideVenue & Hotel Delivery
Plan custom product delivery to hotels, venues and conference locations with receiving contacts, labels, deadlines, fees and room-drop requirements.
View GuideProduct Substitution Policy
Understand how out-of-stock colors, sizes, styles and components are handled before custom production and why substitutions require approval.
View GuideProof Approval Process
Learn what to review on a custom product proof, who may approve it, how revisions work and why written approval is required before production.
View GuidePromotional Product Pricing Guide
Understand product, quantity, setup, decoration, freight, packaging, rush and fulfillment factors that determine promotional product pricing.
View GuideMinimum Order Guide
Compare no-minimum, low-minimum and bulk promotional product ordering based on product eligibility, setup economics, quantity and purchasing intent.
View GuideCorporate Purchasing & Purchase Orders
Review corporate purchasing, quote validity, vendor onboarding, purchase orders, payment terms, approvals and documentation for custom orders.
View GuideTax-Exempt Ordering
Learn how qualified organizations submit valid resale or exemption documentation before invoicing custom apparel and promotional product orders.
View GuideNeed a Focused Recommendation?
Send the organization, project, quantity, budget, artwork, deadline and delivery requirements.