This policy covers orders placed with Pro Goodie Promotion for custom apparel, printing, embroidery, promotional products, engraving, transfers, artwork services, and other products or services. Product-specific return terms must be disclosed before purchase. Rights and remedies required by applicable law remain available.

For garments or products supplied by the customer, the Customer-Supplied Items & Refund Policy forms a supplemental part of this policy. It addresses material testing, processing damage, and return of customer-owned items. Its specific terms apply to those issues, subject to applicable law.

A custom order is confirmed when you approve the order details and expressly accept the applicable terms in writing, and Pro Goodie Promotion issues written acceptance. The order details may include products, quantities, sizes, colors, artwork, decoration method, placement, pricing, and any agreed deadline. Cancellation restrictions must be disclosed before payment and confirmation.

This restriction is subject to applicable law, including restrictions on unreasonable or unenforceable cancellation penalties. It does not remove remedies for our inability to perform, defective work, or any refund required by law.

Before an order is confirmed, unused payments are refundable after itemizing separately authorized, completed services and approved, nonrecoverable third-party costs, to the extent permitted by law.

Requests to change a confirmed order must be submitted in writing. Changes depend on production status and availability, may require additional charges, and may affect delivery timing. A change is not accepted until we confirm it in writing.

Custom and personalized products completed as approved are final sale and are not eligible for returns, exchanges, or refunds for a change of mind. This includes printed or embroidered apparel, decorated promotional products, engraved items, custom transfers, and made-to-order merchandise.

• Please check sizes, quantities, product styles, colors, shipping details, and deadlines before confirmation.
• Please check spelling, artwork, placement, and decoration dimensions before approving your proof. Customer-approved errors are not grounds for a change-of-mind refund.
• Digital displays and mockups are representations. Screen colors may differ from physical materials and finished decoration; minor variations alone are not necessarily defects. Any agreed physical sample, color specification, or written tolerance remains part of the order.

Final-sale terms do not exclude review of defects, production errors, or goods that materially differ from the approved order.

Unless a different return policy is clearly disclosed before purchase, noncustom stock products purchased from us may be returned within 30 calendar days of delivery if they are unused, unworn, unwashed, unaltered, and complete with original packaging and tags. Please provide proof of purchase and contact us for return instructions before sending anything back.

Eligible returns receive a refund of the product price and applicable tax to the original payment method after inspection. Original shipping charges are not refundable for a change-of-mind return. The customer pays return shipping for such returns. We do not deduct an undisclosed restocking fee.

Opened inks, powders, chemicals, adhesives, and similar consumables are not eligible for change-of-mind returns. Custom-cut materials, special-order products, and equipment may have separate terms only when disclosed before purchase. Defective products and legally required remedies are addressed separately.

Please inspect your order upon receipt. Report missing items, incorrect products, damage, or decoration that differs from the approved order promptly, preferably within 7 calendar days of delivery or pickup. Include your order number, a description, and clear photos. This requested reporting period does not limit statutory rights or applicable warranties.

We will review the approved order and evidence, and may ask to inspect the affected items. When we confirm our error or a defect, we will provide an appropriate remedy, such as correction, replacement, or a refund for the affected products or services, consistent with applicable law. We will cover reasonable return shipping where the return results from our error or a confirmed defect.

Issues resulting from misuse, improper care, unauthorized alterations, or normal wear are not ordinarily production defects. Customer-owned item damage is addressed under the Customer-Supplied Items & Refund Policy.

If we determine that we cannot provide the agreed decoration or service, we will notify you promptly and discuss available alternatives. You do not have to accept a substitute product, different decoration method, or store credit.

If no alternative is agreed, we refund unperformed services and undelivered products we cannot supply. Separately authorized, completed artwork, digitizing, or testing services may remain payable, with an itemized explanation, except where applicable law requires otherwise. We will arrange return of any customer-owned items under the supplemental policy.

Separately authorized, completed artwork, redraw, digitizing, testing, and other preparation services remain payable when the rest of an order is canceled, subject to applicable law. Customer cancellation of a confirmed custom order is governed by Section 2. If we cannot perform the agreed service, Section 6 applies.

Any file-delivery terms, licensing, and included revisions are those stated in the accepted quote or service description. Additional work requires your approval of any additional charges.

Estimated production and transit times are estimates unless we expressly guarantee a deadline in writing. Tell us your event date before confirmation. Customer delays in approval, payment, or providing required materials may change the schedule; we will communicate any revised timeline.

If we cannot meet a deadline we guaranteed in writing, we will notify you. If you decline a revised schedule, we will refund the affected, undelivered products or services, subject to applicable rights and any mutually agreed resolution.

If a shipment is lost, damaged, or delayed, contact us so we can investigate with the carrier and determine the appropriate remedy. Please keep damaged packaging and products for inspection. We do not require you to waive applicable rights because a carrier is involved.

You are responsible for providing accurate shipping information. Any additional shipping expense caused by customer-provided incorrect details must be disclosed before we arrange reshipment. Local pickup is by confirmed appointment.

1. Contact us.
   Email info@progoodiepromotion.com with the subject “Return / Refund — Order #[your number].”
2. Include the details.
   Provide your name, order or invoice number, delivery date, reason for the request, and photos when relevant.
3. Follow the written return instructions.
   We will confirm eligibility, any required inspection, and the return address. Please do not ship to an unconfirmed address.

We aim to acknowledge requests within 2 business days. If an inspection is needed, we will explain the next steps and expected timing. We aim to issue approved refunds within 5 business days after confirming eligibility and the amount, and after receiving a required return.

Refunds are issued to the original payment method whenever available. If it cannot receive the refund, we will agree on an alternative. Bank or payment-provider posting times may add delay. Store credit is optional and requires your agreement.

Processing-damage limitations apply only to the extent permitted by law. They do not waive liability that cannot lawfully be excluded. Eligible service refunds and compensation for customer-owned item value are separate issues.