Pro Goodie Promotion Custom Orders, Printing & Production Terms and Conditions

Effective Date: December 9, 2024

1. Definitions

For purposes of these Terms:

• “Customer” means the individual, company, organization, nonprofit, school, church, team, agency, or other party placing, approving, or authorizing the order.
• “Written approval” includes approval by email, text message, electronic signature, invoice acceptance, online checkout, signed proof, customer portal, or other written electronic communication.
• “Production preparation” includes artwork preparation, mockup creation, digitizing, sourcing, blank-product ordering, material purchasing, inventory allocation, transfer preparation, screen preparation, machine setup, scheduling, and other work performed before physical decoration begins.
• “Production” includes printing, pressing, embroidery, engraving, screen preparation, transfer production, cutting, sewing, assembly, packaging, or any other manufacturing or decoration activity.
• “Custom products” means products ordered, sourced, manufactured, printed, decorated, personalized, or prepared specifically for the Customer.

2. Estimates, Quotes and Pricing

Estimates and quotes are based on the information available when issued, including product style, brand, color, size breakdown, quantity, artwork, print locations, decoration method, turnaround requirements, shipping method, and supplier availability.

• Unless otherwise stated in writing, quotes are valid for seven calendar days.
• Pricing may change if quantities, specifications, artwork, decoration locations, turnaround requirements, freight charges, supplier pricing, or other order details change.
• Taxes, shipping, delivery, rush charges, artwork charges, digitizing, setup fees, oversized-product charges, special-order charges, and supplier surcharges may be charged separately unless specifically included in writing.
• A quote does not reserve inventory, production capacity, or a completion date until required payment and approvals are received.

3. Order Confirmation and Production Authorization

An order is not confirmed until Pro Goodie Promotion receives all items required for production, which may include:

1. Acceptance of the estimate or invoice;
2. The required deposit or full payment;
3. Final artwork in an acceptable format;
4. Written approval of the final artwork proof;
5. Final product, color, size, quantity, and placement specifications; and
6. Any customer-supplied products required for the order.

By providing written artwork approval or otherwise authorizing production, the Customer instructs Pro Goodie Promotion to proceed with purchasing, sourcing, scheduling, preparing, and manufacturing the order. Pro Goodie Promotion may rely on that authorization immediately and may incur nonrecoverable costs before physical decoration begins.

4. Payment Terms

• Orders under $2,000 generally require full payment before production.
• Orders of $2,000 or more generally require a 50% non-refundable deposit, unless different terms are approved in writing.
• The remaining balance must be paid before pickup, local delivery, shipment, release, or transfer of completed products.
• Rush orders, special-order products, customer-specific materials, digitizing, artwork, and setup fees may require full payment in advance.
• Pro Goodie Promotion may suspend production, withhold delivery, or decline to release products while any balance remains unpaid.

5. Artwork Review and Customer Approval

The Customer is solely responsible for reviewing and confirming the accuracy of the final artwork proof before approving production.

The Customer must review, at minimum:

• Spelling, grammar, dates, names, phone numbers, and website addresses;
• Logos, images, trademarks, and design elements;
• Artwork orientation, placement, and approximate size;
• Garment or product style, color, and size breakdown;
• Print colors and thread colors;
• Front, back, sleeve, side, hat, cup, bag, or other decoration locations; and
• Order quantities and special instructions.

Written approval constitutes the Customer’s final authorization to produce the order according to the approved proof.

Errors, omissions, misspellings, incorrect dates, incorrect logos, design inaccuracies, placement concerns, or other issues appearing in an approved proof are not manufacturing defects and do not qualify for a refund, free replacement, payment reversal, or chargeback.

Digital proofs are intended primarily to confirm content, general layout, placement, and approximate appearance. Computer screens and digital proofs may not display exact product, ink, transfer, or thread colors.

6. Customer-Provided Artwork and Intellectual Property

The Customer represents and warrants that the Customer owns, licenses, or has permission to use all submitted artwork, logos, photographs, names, trademarks, copyrighted content, and other materials.

Pro Goodie Promotion is not responsible for errors already contained in artwork supplied by the Customer or copied from a Customer-provided sample, previous order, photograph, screenshot, garment, or design file.

7. Design, Artwork Preparation and Digitizing

• Artwork preparation, vector conversion, cleanup, recreation, color separation, mockup creation, digitizing, and revisions may require additional charges.
• Artwork and digitizing charges are non-refundable once the work begins.
• Unless expressly transferred in writing, production files, embroidery files, working files, separations, templates, and internal setup files remain the property of Pro Goodie Promotion.
• A digital mockup does not guarantee exact scale, color, texture, or appearance on every product size or style.

8. Order Changes

Changes requested before artwork approval may require revised pricing and a revised production schedule.

Changes requested after artwork approval, product purchasing, production preparation, scheduling, or production commencement are not guaranteed and may be refused.

If Pro Goodie Promotion accepts a post-approval change, the Customer may be charged for:

• New or replacement products;
• Completed or partially completed products;
• Revised artwork, digitizing, screens, transfers, or setup;
• Supplier shipping and return shipping;
• Supplier restocking and handling fees;
• Administrative labor;
• Additional production labor and machine time;
• Rush charges; and
• Any resulting delay.

9. Cancellation Policy

9.1 Cancellation Before Approval or Purchasing

A Customer may request cancellation before final artwork approval and before Pro Goodie Promotion orders products, purchases materials, reserves production capacity, or begins production preparation.

Any approved refund will be reduced by non-refundable payment-processing fees and the value of services already performed, including consultation, artwork, mockups, digitizing, sourcing, administrative work, and special-order costs.

9.2 Cancellation After Artwork Approval

Once the Customer approves the artwork or authorizes production, the order becomes a confirmed custom-production order.

Cancellation after approval does not automatically entitle the Customer to a refund, even when physical printing, pressing, embroidery, or engraving has not yet begun.

Pro Goodie Promotion may already have ordered products, purchased materials, completed artwork, reserved equipment, assigned labor, prepared transfers, created screens, digitized embroidery files, or declined other work to reserve production capacity.

9.3 Cancellation After Products or Materials Are Ordered

If cancellation is requested after products or materials have been ordered, the Customer remains responsible for all costs incurred.

These costs may include:

• The cost of blank garments, hats, bags, drinkware, promotional products, and materials;
• Original supplier shipping charges;
• Return shipping charges;
• Supplier restocking, handling, and processing fees;
• Artwork, digitizing, setup, sourcing, and administrative services;
• Labor already performed;
• Reserved production capacity;
• Rush fees; and
• Payment-processing fees not returned to Pro Goodie Promotion.

9.4 Cancellation After Production Begins

Once production begins, the order is non-cancellable and non-refundable.

The Customer remains responsible for the full invoice balance when printing, embroidery, pressing, engraving, transfer production, screen preparation, sewing, assembly, packaging, or other production work has begun.

This applies even when the Customer later discovers an issue in Customer-provided or Customer-approved artwork, loses internal approval, experiences a budget change, no longer needs the products, changes or cancels an event, or requests a different design.

9.5 Partial Production

If only part of an order has been completed when a pause or cancellation request is received, the Customer remains responsible for:

• All completed and partially completed products;
• All purchased products and materials;
• All setup, artwork, digitizing, and production-preparation charges;
• All supplier shipping, return shipping, restocking, and handling fees;
• All labor and machine time already used;
• Reserved production capacity; and
• Any nonrecoverable portion of the remaining order.

Pro Goodie Promotion is not required to issue a full refund merely because every item in the order was not completed.

9.6 Supplier Returns, Restocking Fees and Non-Returnable Products

Blank garments, hats, bags, drinkware, promotional products, packaging, and other materials ordered specifically for the Customer may be returned only if the applicable supplier authorizes and accepts the return.

Pro Goodie Promotion does not guarantee that any supplier will accept returned merchandise. All supplier returns are subject to the supplier’s then-current return policy.

If a supplier authorizes a return, the Customer is responsible for all applicable charges, including:

• Supplier restocking fees;
• Original supplier shipping charges;
• Return shipping charges;
• Supplier handling, inspection, repackaging, or processing fees;
• Payment-processing fees not refunded to Pro Goodie Promotion;
• Administrative labor required to request authorization and process the return;
• Packaging or replacement-carton costs; and
• Any other actual costs incurred by Pro Goodie Promotion.

A minimum administrative return-processing fee of $35 per supplier return may apply in addition to supplier charges, freight, restocking fees, and other costs.

If the supplier refuses the return, the return period has expired, the product is not in returnable condition, or the product is otherwise non-returnable, the Customer remains responsible for the full amount charged for those products under the approved order.

Decorated, printed, embroidered, engraved, heat-pressed, altered, washed, worn, damaged, unpackaged, specially ordered, discontinued, clearance, closeout, custom-manufactured, personalized, or otherwise non-resalable products are non-returnable and non-refundable.

9.7 Refund Calculation

If Pro Goodie Promotion agrees to issue a refund or credit for a cancelled order, the amount will be calculated only after deducting all applicable costs and charges, including:

• Artwork preparation and graphic-design services;
• Digitizing and setup fees;
• Supplier product and material costs;
• Original supplier shipping charges;
• Return shipping charges;
• Supplier restocking, handling, inspection, or processing fees;
• Administrative labor;
• Production labor and machine time already used;
• Completed and partially completed products;
• Rush service fees;
• Storage or repackaging fees;
• Payment-processing fees not refunded to Pro Goodie Promotion; and
• Any other actual costs incurred in connection with the order.

Any remaining refund, if applicable, will be issued only after all returned merchandise has been accepted by the supplier and all supplier credits have been received and confirmed by Pro Goodie Promotion.

Under no circumstances will a refund exceed the amount actually recoverable by Pro Goodie Promotion after deducting all actual costs, fees, labor, materials, supplier charges, payment-processing fees, and other expenses incurred in connection with the order.

10. Requests to Pause, Hold or Delay Production

A request to pause, hold, delay, suspend, or temporarily stop production is not a cancellation and does not reverse work already authorized.

Pro Goodie Promotion may approve or deny a pause request based on the production stage, machine schedule, supplier commitments, product condition, deadlines, and operational impact.

If a pause is approved:

• The Customer remains responsible for all costs already incurred;
• The original completion date is cancelled;
• A new completion date is not guaranteed;
• The order will be rescheduled based on available capacity;
• Additional setup, storage, labor, artwork, or rush charges may apply;
• Products already decorated cannot be restored to blank condition; and
• Any later cancellation will be governed by the production stage reached before the pause.

A pause requested because of an error in Customer-provided or Customer-approved artwork does not make Pro Goodie Promotion responsible for the error.

11. Internal Approval, Reimbursement and Funding

The individual placing or approving an order represents that the individual has authority to act for the Customer.

The Customer’s payment obligation is not dependent on reimbursement, grant funding, sponsor approval, employer approval, nonprofit approval, board approval, purchase-order processing, event proceeds, or payment from another person or organization.

Failure to obtain internal approval or reimbursement after production authorization is not grounds for cancellation, refund, refusal to pay, or chargeback.

12. Rush and Same-Day Orders

Rush and same-day production are subject to product availability, artwork readiness, payment, approval time, equipment capacity, and supplier performance.

• Rush fees compensate Pro Goodie Promotion for expedited scheduling and are non-refundable once scheduling or production preparation begins.
• Rush orders may enter production immediately after payment and approval.
• Standard cancellation windows do not apply to rush or same-day orders.
• Customer-requested changes, delayed approvals, missing information, artwork problems, substitutions, or pause requests may invalidate the original completion estimate.
• Supplier, carrier, weather, utility, equipment, or other delays outside Pro Goodie Promotion’s reasonable control do not automatically qualify the order for a full refund.

13. Product Availability and Substitutions

Product inventory and supplier availability may change without notice. A product shown as available when quoted may become unavailable before purchasing.

When necessary, Pro Goodie Promotion may offer a comparable substitute. Production will proceed with a material substitution only after Customer approval when the substitution materially changes the original order.

14. Customer-Supplied Products

Customer-supplied garments and products are accepted at the Customer’s risk.

Decoration charges are non-refundable once production begins. Pro Goodie Promotion is not responsible for replacing or reimbursing customer-supplied products affected by:

• Hidden manufacturing defects;
• Fabric or product inconsistencies;
• Previous treatments, coatings, stains, or damage;
• Dye migration, discoloration, scorching, press marks, shrinkage, or breakage;
• Incorrect care labels or material descriptions;
• Seams, pockets, zippers, buttons, handles, coatings, curves, or construction limitations;
• Normal risks inherent in printing, pressing, embroidery, engraving, or sublimation; or
• Products that differ from the approved sample.

Reasonable spoilage may occur during custom decoration. Customers should provide extra units when exact final quantities are required.

15. Samples and Previous Orders

A physical sample, photograph, previous garment, or order produced by another company may be used as a general reference but does not guarantee exact reproduction.

When the Customer instructs Pro Goodie Promotion to reproduce Customer-provided artwork or a previous design, the Customer remains responsible for confirming that the submitted and approved design is correct.

16. Production Tolerances

Custom production involves reasonable manufacturing tolerances. The following are not automatically defects:

• Minor placement variation between individual products;
• Minor differences in print, thread, product, or material color;
• Minor sizing variation caused by sizes, seams, panels, curves, or construction;
• Minor differences between digital proofs and physical products;
• Minor dye migration, texture, sheen, pressure marks, or garment impressions;
• Minor variation between supplier manufacturing batches; and
• Reasonable variations inherent in decorated or manufactured products.

17. Production and Completion Estimates

Production times are estimates unless Pro Goodie Promotion expressly guarantees a completion date in writing.

Production time begins only after required payments, final artwork, approvals, final quantities, product selections, and customer-supplied items have been received.

Changes, delayed approvals, additional revisions, product shortages, payment delays, pause requests, supplier delays, carrier delays, equipment issues, power interruptions, severe weather, or other events outside reasonable control may extend the schedule.

18. Shipping, Delivery and Local Pickup

18.1 Shipping

Shipping and delivery dates are estimates unless guaranteed in writing. Pro Goodie Promotion is not responsible for carrier delays, incorrect addresses supplied by the Customer, missed delivery attempts, theft after delivery, or damage not reported within the carrier’s claim period.

18.2 Local Pickup

Local pickup orders are not shipped orders. An order is considered delivered when released to the Customer or an authorized representative.

Failure to pick up a completed order does not cancel the order or entitle the Customer to a refund or payment reversal.

18.3 Unclaimed Orders

Completed orders not collected within 30 days after pickup notification may be subject to storage charges. Orders left more than 90 days may be treated as abandoned to the extent permitted by law, without eliminating the Customer’s unpaid balance.

19. Inspection and Claims

Claims for an alleged manufacturing defect, incorrect quantity, or incorrect product must be submitted in writing within seven calendar days after pickup or confirmed delivery.

The claim must include:

• The invoice or order number;
• A detailed description of the issue;
• Clear photographs or video;
• The number of affected items; and
• Access to the affected products for inspection.

Products may not be worn, washed, altered, sold, distributed, or used before inspection if the Customer intends to make a defect claim.

20. Refunds, Reprints and Remedies

Because custom products cannot ordinarily be resold, all custom-product sales are final except for verified manufacturing defects attributable to Pro Goodie Promotion.

When a verified defect exists, Pro Goodie Promotion may, at its discretion:

• Repair the affected products;
• Reprint or reproduce the affected quantity;
• Provide a proportional store credit;
• Provide a proportional refund for the verified affected quantity; or
• Use another commercially reasonable corrective remedy.

A defect affecting some items does not automatically entitle the Customer to a refund for unaffected items or the entire order.

21. Care and Use

The Customer is responsible for following applicable washing, drying, storage, and care instructions. Damage caused by bleach, harsh chemicals, excessive heat, improper washing, improper drying, direct ironing over decoration, misuse, or abrasion is not a manufacturing defect.

22. Payment Disputes and Chargebacks

Before initiating a payment dispute or chargeback, the Customer agrees to contact Pro Goodie Promotion and provide a reasonable opportunity to review and address the issue.

A chargeback does not cancel the underlying contract, eliminate the Customer’s payment obligation, or transfer ownership of unpaid custom products.

Pro Goodie Promotion may provide relevant invoices, approvals, messages, supplier orders, production records, photographs, pickup records, delivery records, and these Terms to the payment processor, financial institution, collection provider, attorney, insurer, or court.

If a chargeback is denied, reversed, withdrawn, or resolved in favor of Pro Goodie Promotion, the Customer remains responsible for the unpaid balance and reasonable collection expenses, returned-payment fees, court costs, and attorney fees to the extent permitted by law and awarded by a court.

23. Unpaid Balances and Collection

Pro Goodie Promotion may suspend services, withhold products, cancel future credit terms, refer unpaid accounts for collection, or pursue other remedies permitted by law.

Accepting a partial payment does not waive the remaining balance unless Pro Goodie Promotion expressly agrees in writing that the payment is a final settlement.

24. Limitation of Liability

To the fullest extent permitted by law, Pro Goodie Promotion will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost sales, lost donations, lost sponsorships, event losses, business interruption, reputational harm, or third-party charges.

To the fullest extent permitted by law, Pro Goodie Promotion’s total liability arising from an order will not exceed the amount actually paid for the specific affected products or services.

25. Force Majeure

Pro Goodie Promotion is not responsible for delay or failure caused by events outside its reasonable control, including natural disasters, severe weather, fire, flood, epidemic, government action, supplier shortage, transportation interruption, carrier delay, labor disruption, utility interruption, equipment failure, internet outage, power outage, or civil disturbance.

26. Right to Refuse or Stop Work

Pro Goodie Promotion may refuse, suspend, or stop work when:

• Required payments are not received;
• The Customer does not provide required approvals or information;
• The requested content may violate law or third-party rights;
• The products or artwork are unsuitable for the requested process;
• The Customer engages in threatening, abusive, fraudulent, or unsafe conduct; or
• Continuing production would create an unreasonable operational or safety risk.

27. Communications and Electronic Approval

The Customer authorizes Pro Goodie Promotion to rely on communications from the email address, phone number, online account, employee, representative, or contact person used to place or manage the order.

Electronic approvals, including email and text-message approvals, have the same effect as handwritten approval for production authorization purposes.

28. Governing Law and Venue

These Terms and all orders are governed by the laws of the State of California, without regard to conflict-of-law principles.

To the extent permitted by law, disputes arising from an order or these Terms will be brought in a court of competent jurisdiction located in San Diego County, California.

29. Severability and No Waiver

If any provision is determined invalid or unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.

A delay or failure by Pro Goodie Promotion to enforce a provision does not waive the right to enforce that provision later.

30. Entire Agreement and Order of Precedence

These Terms, together with the applicable estimate, invoice, proof, written order specifications, and approved change orders, constitute the agreement concerning the order.

If a specific written invoice or signed agreement expressly conflicts with these Terms, the specific written term will control only for that order.

31. Updates to These Terms

Pro Goodie Promotion may update these Terms periodically. The version in effect when the Customer places, approves, or authorizes the order will govern that order unless otherwise agreed in writing.

32. Contact Information