Frequently Asked Questions | Pro Goodie Promotion – Custom T-Shirts & Embroidery San Diego

1. How do I place a quick custom order?

You can complete your custom order quickly in three simple steps:

1. Browse our website’s product categories and select your preferred styles and quantities.
2. Upload your design file or provide detailed customization requests, including:
     • Text content
     • Color choices
     • Sizes and quantities for each size (e.g., 10 pcs of S, 15 pcs of M, 20 pcs of L)
     • Printing or embroidery location requirements (e.g., left chest, back, sleeves)
     • Desired delivery or pickup date
3. Review your order details and submit your order online. We will start production immediately.

If you need rush service, please note “Same Day Pickup” when placing your order and contact our customer service to confirm before 10:30 AM during business hours.

2. How soon can I pick up my order?

We offer fast same-day pickup service:

• Same-day pickup: If you place and complete payment for your order before 10:30 AM on a business day, your order will be ready for pickup that afternoon.
• Standard orders: Typically, custom products take 1 to 3 business days to produce, depending on order size and complexity.

For more detailed timing or special requests, please feel free to contact us anytime. We will do our best to accommodate your needs.

3. What custom products and services do you offer in San Diego?

Pro Goodie Promotion specializes in custom t-shirts, polos, hats, tote bags, and promotional products. Our core services include DTF printing, embroidery, screen printing, and engraving. We also supply wholesale DTF and embroidery supplies perfect for small business owners and entrepreneurs in the San Diego area.

4. What is DTF printing, and why choose it over screen printing?

DTF (Direct to Film) printing is a versatile, high-quality method that prints designs on a special film, which is then heat-transferred to garments. It offers vibrant colors and works well on polyester and blends. Compared to screen printing, DTF is ideal for small runs, complex designs, and quick turnaround, making it popular in San Diego custom apparel.

5. How fast is your turnaround time for custom orders?

Our standard turnaround time is 1-2 business days. We offer fast turnaround options, including same-day pickup on select products for orders placed early with approved artwork.

6. Can I upload my own artwork or logo for printing?

Yes! Customers can easily upload high-resolution logos or artwork (PNG, JPG, PDF) directly on product pages. Our team also offers design assistance to ensure your print looks perfect.

7. What file formats do you accept for custom printing?

For best results, provide vector files (AI, EPS, PDF) or high-resolution PNGs with 300 DPI. If you need help preparing your files, our experts in San Diego are happy to assist.

8. Do you provide samples before placing a bulk order?

Yes, we offer sample prints for many products. Please contact us to arrange samples and discuss pricing.

9. What areas do you serve for custom t-shirt printing and supplies?

We are based in San Diego, serving local customers with same-day pickup and shipping throughout Southern California and nationwide.

10. Do you offer wholesale pricing for bulk orders or supplies?

Absolutely! We provide competitive wholesale pricing on bulk apparel orders as well as DTF and embroidery supplies. Our wholesale program is perfect for small business owners and entrepreneurs looking to source quality materials at great prices. Contact us for custom quotes tailored to your business.

11. What is your return and cancellation policy?

Due to the custom nature of our products, returns are only accepted for manufacturing defects. Orders can be canceled within 12 hours if production hasn’t started.

12. How can I contact Pro Goodie Promotion customer support?

Reach out via phone at (858) 304-0188 or email info@progoodiepromotion.com. We aim to respond within 10 minutes during business hours.