What to Prepare
- Inventory checked before approval
- Comparable alternatives explained
- Color and size differences
Product Substitution Policy
Purchasing & Program Support
Product Substitution Policy
Understand how out-of-stock colors, sizes, styles and components are handled before custom production and why substitutions require approval.
Written RequirementsFree Digital ProofApproval ControlsNationwide Support
Quick answer: No material product substitution should enter production without customer authorization. Comparable does not mean identical in fit, shade, fabric or decoration behavior.
What Must Be Confirmed
- Revised pricing or timing
- New proof when needed
- Written substitution approval
Decision Process
- Identify the product, service, organization and authorized requester.
- Submit accurate artwork, quantity, budget, deadline and delivery information.
- Review written requirements, limitations, pricing and responsibilities.
- Approve the applicable proof, quote, policy or documentation.
- Retain the final records for inspection, reorders and future planning.
Important: Website guidance does not replace the product-specific written quote, proof, invoice, carrier terms or program agreement.
Frequently Asked Questions
Are all options automatically available?
No. Product, service, fee, timing and account eligibility must be confirmed in a written quote or program agreement.
When does production or implementation begin?
Only after required information, payment or approved terms, inventory, artwork and written approvals are complete.
Can requirements change after approval?
Changes may affect price, availability and timing. No change is accepted until its impact is reviewed and approved in writing.
How do I get started?
Submit the organization, project, quantity, budget, artwork, deadline and delivery requirements through the quote form.
Confirm the Requirements in Writing
Send the use case, quantity, budget, artwork, deadline, users and delivery needs for a focused response.